Terms of service

Welcome to SASH Bakes. By accessing, browsing or using our website and/or placing an order through our website, you agree to be bound by these Terms & Conditions.

1. About SASH Bakes

SASH Bakes is a bakery business offering freshly prepared cakes, desserts, brownies, cookies and other bakery products through its online store.

Our products may be freshly prepared and, where applicable, customized according to the customer's requirements.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

As our products are handmade and freshly prepared, minor variations in colour, decoration, shape, texture and appearance may occur.

Such variations will not be considered a defect where the product is substantially consistent with the description and customization agreed with the customer.

3. Placing an Order

Customers are responsible for providing accurate information while placing an order, including:

Customer name
Contact number
Delivery address
Delivery date and time
Product selection
Customization details
Any special instructions

An order will be considered confirmed only after successful payment and/or confirmation from SASH Bakes.

SASH Bakes may contact the customer to confirm or clarify order details where necessary.

4. Customized Orders

For customized cakes and desserts, customers are responsible for providing accurate customization requirements, including design references, names, messages, colours, flavours and other requested details.

We will make reasonable efforts to prepare the product according to the confirmed requirements.

Once preparation of a customized order has started, changes to the design, flavour, size or other specifications may not be possible.

5. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR).

Applicable taxes, delivery charges or other charges, if any, will be displayed during the ordering process.

Customers may make payments through the payment methods available on the website.

An order is not considered confirmed until the required payment has been successfully received or otherwise confirmed by SASH Bakes.

6. Delivery

Delivery availability depends on the location and delivery service available for the selected order.

The customer must provide a complete and accurate delivery address and contact number.

Delivery times are estimated and may be affected by traffic, weather, delivery partner availability, unforeseen circumstances or other factors beyond our reasonable control.

SASH Bakes will make reasonable efforts to deliver the order within the agreed delivery window.

If the customer is unavailable at the provided delivery address or provides incorrect delivery information, additional delivery arrangements or charges may apply.

7. Pickup Orders

For orders selected for pickup, customers are responsible for collecting the order at the agreed date and time from the designated pickup location.

Please ensure that the order is collected within the communicated pickup window to maintain product quality.

8. Cancellation, Returns and Refunds

Because our products are fresh, perishable and may be made-to-order or customized, cancellations, returns and refunds are subject to our Return & Refund Policy.

Customers are advised to review the Return & Refund Policy before placing an order.

Nothing in these Terms & Conditions is intended to limit any rights available to consumers under applicable law.

9. Damaged, Incorrect or Quality Issues

If a customer receives an incorrect, damaged or materially defective product, the customer should contact SASH Bakes as soon as reasonably possible after delivery and provide relevant photographs or videos where requested.

Each case will be reviewed based on the nature of the issue and the applicable policies.

10. Website Use

Customers agree to use this website only for lawful purposes.

Customers must not:

Use the website for fraudulent or unlawful activities.
Attempt to interfere with the operation or security of the website.
Introduce malicious software or harmful code.
Attempt to gain unauthorized access to the website or its systems.
Misuse any information or content available on the website.

11. Intellectual Property

All content available on the SASH Bakes website, including photographs, product images, logos, brand names, graphics, designs, text and other materials, belongs to or is used by SASH Bakes with appropriate rights.

Such content may not be copied, reproduced, modified, distributed or commercially used without prior written permission from SASH Bakes, except where permitted by applicable law.

12. Third-Party Services

Our website may use third-party services such as payment gateways, delivery services, analytics providers or other service providers to facilitate certain aspects of our operations.

Use of such third-party services may also be subject to their respective terms and policies.

13. Website Availability

We make reasonable efforts to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted or completely free from technical errors.

Temporary interruptions may occur due to maintenance, technical issues, network problems or circumstances beyond our reasonable control.

14. Force Majeure

SASH Bakes shall not be responsible for delays or inability to perform an obligation where such delay or inability results from circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, transportation disruptions, strikes, technical failures or other unforeseen events.

15. Changes to These Terms

SASH Bakes may update or modify these Terms & Conditions from time to time.

Any updated version will be published on this website and will become effective from the date of publication.

Customers are encouraged to review these Terms & Conditions periodically.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Any dispute arising in connection with these Terms & Conditions or an order placed through the website shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable location of SASH Bakes, subject to applicable consumer protection laws.