Refund policy

At SASH Bakes, all our products are freshly prepared, made-to-order and, in many cases, customized specifically for each customer. Due to the perishable and customized nature of our products, we do not accept returns or exchanges once an order has been prepared or dispatched.

Order Cancellation:
Cancellation requests must be made at least 24 hours before the scheduled delivery/pickup time. Once preparation of the order has started, the order cannot be cancelled and the amount paid will not be refundable.

Damaged or Incorrect Order:
If you receive a product that is damaged, incorrect, or significantly different from the product ordered, please contact us as soon as possible after delivery and share clear photographs/videos of the product and packaging. We will review the issue and, where applicable, provide a replacement or appropriate resolution.

Quality Issues:
If you experience any genuine quality issue with a product, please contact us promptly after delivery with relevant photographs/videos. Since our products are fresh and perishable, complaints received after an extended period may not be eligible for a resolution.

Refunds:
If a refund is approved by SASH Bakes, it will be processed to the original payment method. The time taken for the refund to reflect in your account may depend on the payment gateway or bank.

Customized Products:
Customized cakes, desserts and other made-to-order products cannot be returned or cancelled after preparation has commenced.

Contact:
For cancellation, refund or product-related concerns, please contact SASH Bakes through the contact details provided on our website.